Refund and Cancellation Policy

Mar 1, 2025

Refund and Cancellation Policy for Haatak

Introduction

Welcome to Haatak! We are GROWYUGA FINTECH PRIVATE LIMITED, located at #558, 9th Cross, 3rd Phase, J P Nagar, Bengaluru - 560078. At Haatak, we strive to provide a seamless and secure experience for all our customers. Our policies are designed to ensure transparency and fairness while maintaining the highest standards of service. By using our platform, you agree to the terms outlined in this Refund and Cancellation Policy.

This policy outlines the procedures for refunds and cancellations at Haatak. By utilizing our services, you acknowledge and accept the terms specified in this policy. If you disagree with these terms, we advise against using our platform. Please note that this policy may be updated periodically, so we recommend reviewing it regularly for any changes.

Order Confirmation

Once an order for purchase or sale is confirmed by the customer, refunds or cancellations are not permitted. All orders are final upon confirmation.

Delivery Terms

Delivery Address:
Deliveries will only be made to the registered address provided by the customer.
Proof of identity may be required at the time of delivery for verification by the courier partner.

Failed Deliveries:

  • If no one is available at the registered address, the delivery will be attempted at least once more.

  • If delivery cannot be completed, the package will be returned to the vault, and the customer's account will be credited with the corresponding grams of gold.

  • Shipping charges will apply again if the customer requests re-delivery.

Package Verification

Customers must verify that the package they receive is:

  • Untampered

  • Of acceptable quality

If any discrepancies are observed, customers should refuse the package at the time of delivery.

Returns and Refunds

Once delivery is accepted by the customer, returns and refunds are not possible.
All products are 100% certified, and issues related to quality are highly unlikely.

In Case of Quality Concerns

For any concerns or issues, please contact us at support@haatak.com.
Our team will investigate and work towards resolving your concerns promptly.

Consent

By using Haatak’s services, you acknowledge and consent to this Refund and Cancellation Policy. It is the customer’s responsibility to review this policy regularly for updates or changes.

Contact Us

If you have any questions about our refund and cancellation policy, please contact us at:

GROWYUGA FINTECH PRIVATE LIMITED
Haatak
#558, 9th Cross, 3rd Phase
J P Nagar, Bengaluru - 560078
Email: support@haatak.com

Policy Changes

Haatak reserves the right to modify this refund and cancellation policy at any time without prior notice. Any changes will be updated on our website, and it is the customer’s responsibility to review the policy periodically.

We appreciate your trust in Haatak and look forward to serving you.